Confidentiality Policy

Lisa takes confidentiality very seriously. Having worked within the NHS since 2004, Lisa has long applied the expected high standards of confidentiality within clinical work and these standards are applied within private practice.

The practice is paperless where possible. Electronic records are held securely, meeting EU General Data Protection Regulation (GDPR) standards, which requires organisations that process personal information to register with the Information Commissioner’s Office (ICO). Information will be kept securely and solely for clinical purposes. The exact processes followed are described in our Privacy Policy, which will be made available to you before you enter a contract with us. Any necessary communication outside of appointments is by email where possible, with password protection where needed to protect confidential content in any documents that may be attached. Lisa is legally required to retain client records for 7 years.

Conversations within face to face appointments and by other means such as email, are confidential between therapist and client. However, it is standard practice that should Lisa become aware of any issues of safety for the client or another person, she will have a duty of care to share this information with relevant professionals or services as necessary. In that event, Lisa would try to speak with the client prior to taking necessary action, however there are occasions when this is not possible or not appropriate. We are required by our professional guidelines to undertake clinical supervision, where we discuss our clinical work. This is undertaken with another qualified Clinical Psychologist, and ensures that our work is of a high standard. However, steps are undertaken to maintain anonymity of cases discussed during this process. We are required by our professional guidelines to undertake clinical supervision, where we discuss our clinical work. This is undertaken with another qualified Clinical Psychologist, and ensures that our work is of a high standard. However, steps are undertaken to maintain anonymity of cases discussed during this process.

Clinical Psychologists are required to follow strict professional guidelines from the Health Care and Professions Council (HCPC) and the British Psychological Society (BPS). If you have any concerns or complaints at any stage, please discuss these directly wherever possible. If there are more serious concerns or complaints, these can be directed to the Health Care and Professions Council (HCPC).

Policies

Updated 2019